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CASM:Certified Agile Service Manager V2.1 collect & ExamCollection CASM bootcamp

Windows computers support the desktop-based Peoplecert CASM exam simulation software. These tests create scenarios that are similar to the actual CASM examination. By sitting in these environments, you will be able to cope with exam anxiety. As a result, you will appear in the CASM final test confidently.

Peoplecert CASM Exam Syllabus Topics:

Topic
Details

Topic 1

Two aspects of Agile Service Management: This area focuses on the skills of Consultants in learning about Agile Process Improvement and Agile Process Engineering. It ensures that processes are streamlined and effective, crucial for maintaining agility in service management.

Topic 2

Agile concepts and practices: This part evaluates the knowledge of DevOps Developers regarding how various frameworks such as DevOps, ITIL, SRE, Lean, and Scrum facilitate Agile Service Management. These practices are vital for driving business value and improving service delivery.

Topic 3

Agile manifesto core values: This section of the exam measures the skills of Process Designers and covers the significance of cross-functional teams that promote trust, collaboration, and efficiency in achieving organizational goals. Understanding these core values is essential for fostering a productive work environment.

Topic 4

Continuous Process Improvement: Discusses the necessity of ongoing process improvement through reviews and automation, ensuring that processes evolve to meet changing needs effectively.

Topic 5

Agile process improvement goals: This section assesses the capabilities of DevOps Developers in sustaining process improvements while enhancing automation. The goal is to achieve better efficiency and performance within organizations.

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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q22-Q27):

NEW QUESTION # 22
Which statement applies to Agile Process Engineering?

A. All requirements are defined upfront
B. Has a linear, sequential approach
C. Shapes future increments on current business conditions
D. Robust documentation is required

Answer: C

Explanation:
Agile Process Engineering focuses on adaptability and iterative design, aligning future iterations with current needs and business conditions.
A . Correct. Agile evolves based on current feedback and conditions, enabling flexibility and continuous improvement.
B . Incorrect. Agile avoids linear, sequential approaches, favoring iterative cycles.
C . Incorrect. Agile does not define all requirements upfront; it adapts as new needs emerge.
D . Incorrect. Agile minimizes documentation, focusing on value delivery over rigid processes.
Reference:
Scrum Guide 2020: Iterative and incremental development.
ITIL 4: Agile Service Management and adaptability.

NEW QUESTION # 23
Which event includes activities such as creating and updating policies, identifying stakeholders, and drafting communication plans?

A. Sprint Planning
B. Strategic Sprint
C. Kickoff Meeting
D. Sprint Retrospective

Answer: C

Explanation:
The Kickoff Meeting sets the foundation for a project or process by addressing overarching policies, stakeholders, and communication strategies.
A . Incorrect. Sprint Planning focuses on defining the Sprint Goal and selecting backlog items for the Sprint.
B . Incorrect. The Sprint Retrospective reviews team performance and identifies improvement areas, not initial setup activities.
C . Correct. The Kickoff Meeting ensures alignment on policies, stakeholders, and communication plans.
D . Incorrect. A Strategic Sprint is not a formal Scrum event.
Reference:
Agile Project Management: Kickoff meeting guidelines.

NEW QUESTION # 24
An organization's CIO believes they will better serve customers if they become more Agile. How can an organization become more Agile?

A. Both A and C
B. Be more collaborative
C. Put strict control on changes and only allow them early in development
D. Shift IT's main focus to software development

Answer: B

Explanation:
Becoming more Agile requires fostering collaboration, flexibility, and customer focus. Let's evaluate the options:
A . Incorrect. While IT plays a crucial role in Agile transformation, solely focusing on software development doesn't address Agile principles like collaboration, iterative value delivery, and responsiveness to change.
B . Incorrect. Strict control over changes contradicts Agile principles, which encourage adaptability and welcoming change throughout development.
C . Correct. Collaboration is a core value in Agile, emphasizing interactions among teams, customers, and stakeholders to deliver value effectively.
D . Incorrect. While collaboration is correct, pairing it with a narrow IT focus (option A) doesn't reflect a holistic Agile transformation.
Reference:
Agile Manifesto (Individual and interactions over processes and tools).
Principles of Agile Transformation: Collaboration and adaptability are key.

NEW QUESTION # 25
Which of the following are NOT included in a Sprint Review?

A. Review the current state of the Practice Backlog
B. Discuss challenges faced
C. Discuss what went well
D. Discuss what we will do differently next time

Answer: D

Explanation:
The Sprint Review focuses on inspecting the increment and adapting the backlog, not on identifying improvement actions for the team.
A . Correct. Discussions on successes are part of the Sprint Review.
B . Correct. Challenges faced during the Sprint are addressed in the Sprint Review.
C . Incorrect. Reflection on what to do differently is a key focus of the Sprint Retrospective, not the Sprint Review.
D . Correct. Reviewing the state of the backlog is a central activity in the Sprint Review.
Reference:
Scrum Guide 2020: Sprint Review and Retrospective distinctions.

NEW QUESTION # 26
Which of the following roles should be included in an Agile Service Management Team?

A. Leader
B. Designer
C. Customer
D. Developer

Answer: A

Explanation:
An Agile Service Management Team typically requires a Leader who guides the team in applying Agile practices, ensuring collaboration, and delivering value. Let's evaluate the roles:
A . Correct. A leader is necessary to inspire, guide, and ensure the team adheres to Agile principles. This role may overlap with an Agile Service Manager or Scrum Master.
B . Incorrect. While developers may be part of service delivery teams, they are not mandatory for every Agile Service Management team, which focuses more on service processes.
C . Incorrect. Designers may contribute to specific tasks, but they are not core members of Agile Service Management teams.
D . Incorrect. While the customer provides input, they are not part of the team but rather a stakeholder.
Reference:
ITIL 4 Service Value Chain: Roles and responsibilities in Agile Service Management.

NEW QUESTION # 27
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